Call Taker

London, Ontario, Canada · Corporate

Description

Because We Care About Your Journey. Voyago is currently recruiting for a Call Taker in London, ON.


Voyago is a dynamic company, which is committed to hiring only the best employees in order to maintain our distinct presence in the transportation industry. With a growing demand for transportation services, Voyago has diversified itself and operates in four business segments, which include: Medical Transportation, Conventional and Para Transit, School Busing and Charters, and Checker Limousine.


With a large emphasis on training and orientation, Voyago dedicates itself to supporting the growth of our employees by allowing them to develop the necessary skills in order to be successful. We provide our employees the necessary training tools in order to service our customers and clients more effectively. We remain true to our traditional family owned and operated values through our value added services, commitment to our community, and our continued services provided by our long term standing employees. We are pleased to be recognized as one of Canada’s Safest Employers.


Primary Responsibilities


Call Takers are responsible for providing a high degree of customer service while coordinating bookings. They identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

Requirements

  • Availability to work a variety of shifts with open availability
  • Excellent, strong, proven customer service experience
  • Clean Criminal Record Search
  • Professional telephone manner
  • Time and Stress Management skills
  • Good organization and communications skills
  • Computer Software experience in MS Office
  • Geographic knowledge of Ontario preferred
  • Understanding of transportation industry an asset
  • Ability to manage a variety of inbound call types
  • Benefits

    • $16/hour pay rate
    • Rewarding career with a growing company
    • Great company culture
    • Extensive orientation and ongoing support
    • Employee recognition
    • PERFECT beginning of your career in a HEALTHCARE field


    Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.


    We thank all applicants however only those under consideration will be contacted.


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